Caliber Healthcare Solutions, a leading healthcare staffing agency, announced today that it has achieved a rare and significant milestone by winning ClearlyRated’s 2026 Best of Staffing® Client, Talent, and Employee Awards for Service Excellence. This marks the first time in company history that Caliber has earned the Employee Satisfaction Award, completing a first-ever, three-award sweep that reflects excellence across every stakeholder group the firm serves.

ClearlyRated’s Best of Staffing® Award is based entirely on verified feedback from clients, candidates, and internal employees—making it one of the industry’s most trusted benchmarks of service quality. Winning agencies consistently outperform non-winning firms, with clients and candidates significantly more likely to report complete satisfaction, and employees substantially less likely to report dissatisfaction.

Caliber’s results place the firm among an elite group of staffing agencies recognized not only for exceptional client and talent experiences, but also—for the first time—for cultivating a workplace where employees feel supported, valued, and engaged.

Award highlights include:

• Client Satisfaction
  • 80% of clients rated their experience a 9 or 10 out of 10, well above the industry average of 55%
  • Net Promoter® Score (NPS) of 80%, compared to the industry average of 45%
  • Feedback from 37.4% of clients, providing a comprehensive view of service quality
• Talent Satisfaction
  • 82.1% of placed candidates rated their experience a 9 or 10 out of 10, exceeding the industry average of 50%
  • Candidate NPS of 75.6%, more than double the industry average of 30%
  • Feedback collected from 60.2% of candidates
• Employee Satisfaction (First-Ever Win)
  • 65.2% of internal employees rated their experience a 9 or 10 out of 10
  • Employee NPS of 62.1%, surpassing the global benchmark of 50% for an “excellent” employee experience
  • Participation from 82.5% of employees, offering an exceptionally strong and representative data set

About ClearlyRated

ClearlyRated is the leading CX platform designed specifically for professional services firms. We help firms leverage the Net Promoter® Score survey methodology to gain deep insights, identify strengths and weaknesses, fuel data-driven action, build reputation and future-proof their organizations with third-party validation. Learn more at https://www.clearlyrated.com/solutions/.

About Best of Staffing®‍ ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.